1.The pre-sales service of shot blasting machine usually includes the following aspects:
* Demand analysis: understand the actual needs of customers, including production process, materials and sizes of processed parts, production efficiency requirements, etc. Based on these needs, the most suitable blast machine model and configuration are recommended.
* Product introduction and demonstration: provide detailed product information, including technical parameters, functional characteristics, application fields, etc. Showcase the success stories and usage effects of similar customers, so that customers can understand how the equipment performs in real-world applications.
* Technical consultation: answer customers' technical questions about the shot blasting machine, such as operating principle, maintenance, installation requirements, etc. Help customers understand how equipment works in their production lines.
* Quotation and program provision: According to the needs of customers, provide detailed quotations and equipment configuration schemes, including equipment prices, transportation costs, installation and commissioning costs, etc.
* Customized service: If the customer has special needs, provide customized service plan, including special configuration or additional functions of the equipment, etc.
* Description of contract terms: Explain the terms of the contract, including delivery time, after-sales service commitment, warranty period, etc., to ensure that the customer has a full understanding of the content of the contract.
2.The in-sale service of the shot blasting machine is an important part of ensuring the smooth delivery and smooth use of the equipment, which usually includes the following aspects:
* Equipment delivery and transportation: ensure that the equipment is delivered to the location specified by the customer on time and according to specifications. This includes handling all aspects of the transportation process to ensure that the equipment will not be damaged during transportation.
* Installation and commissioning: arrange professional technicians to the site for installation and commissioning of equipment. Ensure that the equipment is installed correctly according to the design requirements and that it is adequately commissioned for optimal performance before being put into use.
* Operation training: Provide equipment operation training for customers' operators, including how to start, run, stop, maintain and troubleshoot, etc., to ensure that customers can use the equipment correctly and safely.
* Quality inspection and acceptance: After the installation and commissioning of the equipment is completed, a detailed quality inspection and performance test will be carried out to ensure that the equipment meets the technical standards specified in the contract. Conduct acceptance with the customer and deal with any issues identified during the acceptance process.
* Technical support: provide on-site technical support and consulting services to solve the technical problems encountered by customers in the process of use. Ensure that the equipment can maintain stability and efficiency in operation.
* Documentation and data provision: Provide complete equipment manuals, maintenance guides and related technical documents to help customers better understand and manage the equipment.
* Communication and feedback: Maintain close communication with customers to understand the problems and improvement needs in the operation of the equipment in a timely manner, so as to make corresponding adjustments and improvements.
3.The after-sales service of the shot blasting machine is the key to ensure the long-term stable and efficient operation of the equipment during use. It usually includes the following aspects:
* Warranty service: provide free repair and replacement service during the warranty period of the equipment. The warranty generally covers the main parts of the equipment (except for conventional wearing parts) and the troubleshooting of critical systems.
* Maintenance and maintenance: Provide regular maintenance and maintenance services for equipment, including inspection, cleaning, lubrication, adjustment, etc., to prevent potential problems and extend the service life of equipment. Depending on the frequency and condition of the equipment, a regular maintenance schedule may be provided.
* Troubleshooting and maintenance: Provide timely troubleshooting and maintenance services when the equipment fails. This includes on-site repairs and replacement of damaged parts to ensure that equipment can be restored to normal operation as quickly as possible.
* Technical support and consulting: Provide continuous technical support and consulting services to answer the technical problems encountered by customers in the process of use. Help is provided by phone, email, or remote control, and technicians are on site to deal with problems in case of emergency.
* Operation training: Provide further training for the customer's operators to help them master the use skills and maintenance methods of the equipment, and improve the operation efficiency and maintenance level.
* Customer feedback and improvement: Collect customer feedback and suggestions on the use of equipment, and continuously improve the quality of products and services. Through regular return visits and surveys, understand customer satisfaction and demand changes.