An auto parts manufacturer in Hebei Province ordered our company's steel plate roller shot blasting machine for cleaning auto chassis parts. In May of this year, I filed an after-sales application and reported to our after-sales personnel that the workpiece was too heavy and the friction of the plate material was too large. The company's after-sales department immediately studied the after-sales plan to overcome the impact of the epidemic, and sent two after-sales engineers to the customer's factory for after-sales service. Combined with the on-site situation and the established after-sales plan, it was decided to add a universal ball to the equipment and replace the auxiliary platform to successfully solve the problem of excessive friction. At the request of the customer, the two engineers added a side positioning to the equipment to facilitate the positioning of the workpiece.
As the most important part of the overall service of our shot blasting machine manufacturer, after-sales service has become an important means of competition. Good after-sales service can not only win the market, expand market share, and obtain good economic benefits, but also obtain the latest information from the market through the implementation of after-sales service, better improve products and services, and always be in a leading position in the competition.